The HSLM team provides a safe and judgement-free environment for pet owners. Surrendering a pet is the right thing to do when an individual or family can no longer provide them with the care they need.
“Surrendering" refers to the process of a pet owner transferring ownership of their animal to HSLM when they can no longer keep them.
As an owner surrender facility, HSLM requires proof of ownership to surrender an animal. You can speak with our Team to find out more about accepted forms of proof of ownership.
HSLM currently has a waitlist for surrender appointments. To join our waitlist, please call the Intake Department at 519-451-0630 x233 or email intakes@hslm.ca to arrange an appointment.
HSLM is here for the community. We understand that life changes and are here to help you and your pet through this transition.
You can be comforted in knowing that your pet will be provided with the highest quality of care by trained, professional staff. HSLM keeps all healthy and adoptable pets as long as it takes to find them a home. We never euthanize for space.
When a pet is ready for adoption, potential adopters are carefully selected to ensure the best possible match.
Prior to contacting HSLM about surrendering your pet, please review the following:
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We ask that you contact HSLM before bringing your pet to the shelter to surrender. The Intake Department can be reached by phone: 519-451-0630 x233 or by email at intakes@hslm.ca.
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HSLM has the right to accept your pet based on our discretion.
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Once an animal is surrendered to HSLM we cannot provide updates or release outcomes of the animal to you or your family members.
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When you contact the HSLM Intake Department to surrender your pet, you will be asked to complete a form requiring information including but not limited to:
- Age
- Breed
- Gender
- Is your pet spayed or neutered?
- Is your pet up-to-date on vaccinations/medications?
- Behaviour – does the animal get along with other pets/children? Does the pet tolerate being bathed? This information is vital in finding the right home and ensuring a successful adoption for the animal.
When you bring your pet for your scheduled surrender appointment at HSLM, you are welcome to bring the following:
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Favourite toys or blanket – these items ensure that the animal is happy and comfortable while at the shelter.
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Any remaining food or medication you have been providing your animal.
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*Required* A piece of photo identification for yourself.
With an overview of medical and behavioural history of each animal upon the time of surrender, we are able to ensure that the pets become available for adoption and find their new homes within a much faster time frame.
If you are considering re-homing your pet to HSLM because of allergies, behavioural issues, house soiling, etc, please first visit: www.hslm.ca/yourpet/ to download and review our helpful pdf brochures.
If you have any further questions, or need to make an appointment, please call 519-451-0630 x232 or x233 or email using the form below.
Community members facing financial hardship and unable to provide food for their pets are encouraged to access our pet food pantry, No Empty Bowls.