Employment Opportunity: Animal Protection Officer

Employment Opportunity: Animal Protection Officer

About HSLM

HSLM is a charitable organization whose mission is to lead London and Middlesex in building a humane and compassionate community for all animals.  We improve the lives of animals in our community by providing shelter and appropriate new families.  HSLM responds to and investigates calls related to abandoned, neglected and abused animals in London and surrounding areas. 

What we’re looking for

Under the direction of the Director of Operations, the Animal Protection Officer (APO) is responsible for responding to reports of animal abandonment, neglect, and abuse and resolving through education and enforcement.  The APO must provide detailed reports of activities and strictly adhere to the policies of HSLM.  The APO must represent HSLM in a professional manner at all times, fostering positive community relations.  The successful candidate will possess excellent customer services skills including the ability to de-escalated situations as well as strong communication skills and will demonstrate a positive attitude at all times while supporting the mission of HSLM.  At HSLM our team members are challenged to uphold the highest standards and as a team, we strive to exceed all expectations

Hours of work:  Rotating shifts, Monday to Sunday with flexibility to work days, evenings, weekends, holidays, and overnight on-call shifts

Professional Responsibilities

  • Interact with clients, community members, staff and volunteers with diplomacy and professionalism
  • Interpret and enforce the OSPCA Act
  • Safely and humanely handle fractious and/or injured animals including dogs, cats, small animals, livestock, and wildlife. 
  • Thoroughly investigates and accurately documents all reports of animal abandonment, neglect, and abuse in the city of London and surrounding areas. 
  • Take complaints from the general public, returning communications in a timely manner providing necessary guidance or directing calls as necessary. 
  • Maintain detailed daily records of activities adhering to HSLM policies
  • Assist with the completion of monthly statistics related to departmental activities.
  • Work with other staff and volunteers to achieve a clean and organized facilities with strict adherence to infection control protocols
  • Removes distressed animals when owners have failed to comply with written orders or when an animal owner or custodian cannot be located, and transport to the shelter or approved veterinary clinic for required attention
  • Gathers written statements from witnesses, lays charges under the Criminal Code of Canada, prepares Crown briefs and where adequate evidence is present, prepares information to obtain a warrant and obtain a signature of a Justice of the Peace
  • Builds and maintains good working relationships with other organizations such as local police services, Ontario Provincial Police, Ontario Ministry of Natural Resource, veterinary clinics, etc.
  • May perform duties of other shelter job functions; including animal care attendant, provide assistance to RVT, assistance with aggressive animals, and transportation of shelter animals when necessary
  • Other duties as assigned.
  • Act as an HSLM ambassador throughout the community, positively representing the organization at all times and promoting a positive and professional work environment


  • Post-secondary education in related discipline (e.g. Animal Sciences, Animal Care, Animal Health Technician, Law & Security), or equivalent experience required.   
  • Preference will be given to candidates with Ontario SPCA Agent status. 
  • Minimum 3-5 years of demonstrated leadership/management proficiency required; previous experience in animal care or protection environment preferred
  • Must be reliable and able to work all shifts and overtime as required
  • Significant experience working directly with animals is required
  • Ability to provide and maintain a clean MVA Drivers abstract (at the applicant’s expense)
  • Ability to provide and maintain a clean Police Vulnerable Sector Record Check (at the applicant’s expense)
  • Valid Glass ‘G” driver’s license
  • Ability to remain calm in situations of an emotional nature
  • Knowledge of animal husbandry and handling
  • Knowledge of Federal, Provincial, and Municipal laws and regulations
  • Excellent communication, interpersonal, negotiation and organizational skills
  • Proven investigative and report writing skills
  • Familiar and comfortable with computers required
  • Ability to adjust priorities on the fly and handle stressful situations daily

Essential duties and working conditions

  • Will be required to work rotating shifts and be available work days, evenings, weekends, holidays, and overnight on-call shifts
  • Employment is conditional upon maintaining a valid driver’s license and access to a vehicle
  • Employment is conditional upon the ability to work around all species of animals safely

At HSLM we appreciate that experience comes in many forms. If your experience is similar to what we’re looking for, please consider applying.


Our team members are important to us.  In exchange for your talent and expertise, HSLM provides a competitive compensation package including paid training, HSLM branded clothes, health benefits, an employee assistance program, life insurance, opportunities for professional development, regular team building, the opportunity to walk a dog or play with a cat on your lunch break, and a fun, supportive environment. 

Location: 624 Clarke Rd., London, Ontario
Terms of Employment: Salaried position working 37.5-44 hours per week

Anticipated Start Date: As soon as possible

Salary:  Determined based on experience. 

Humane Society London & Middlesex (HSLM) is an equal opportunity employer.  We welcome diversity in the workplace and encourage applications from all qualified candidates. 

HSLM is committed to developing inclusive, barrier-free selection processes, and work environments.  If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.  Information received relating to accommodation measures will be addressed confidentially. 

We thank all applicants for their interest.  Given the volume of applications received, we will respond only to those candidates who are selected for interviews. 

No drop-ins or phone calls please. 

To apply for this position, please submit your resume, cover letter, and salary expectations to Sheila Harrison, Director of Operations, before July 5, 2019.  Please note, as a fast turnaround is required, submissions will be reviewed prior to the posting’s close date. 

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