Job Title: Adoption Counsellor
Employer: Humane Society London & Middlesex
Location: 624 Clarke Rd., London, Ontario
Terms of Employment: Part-time
Anticipated Start Date: As soon as possible
Work Setting: Animal shelter
Salary: Hourly wage will commensurate with experience
Humane Society London & Middlesex is a non-profit charitable organization that improves the lives of animals in our community by providing temporary shelter and appropriate new families for unwanted, abandoned, abused or neglected animals. We are currently hiring to fill a Part-Time Adoption Counsellor position to join our team. This position is to start as a 6-month contract.
Reporting to the Adoption Counsellor Manager, the Adoption Counsellor performs duties related to the surrender and adoption of all animals for the shelter. The Adoption Counsellor will be required to provide excellent customer service, performing duties such as but not limited to adoptions, surrenders and intake of animals. The Adoption Counsellor will also be responsible for all clerical duties assigned; and for the management of our animal database.
It is required that the Adoption Counsellor provides exceptional customer service, and maintains a high level of professionalism at all times.
Responsibilities
- Meet with members of the public related to animal surrenders and adoptions.
- Responsible for performing duties in a professional, proactive manner in order to achieve and maintain good public relations and excellent customer service.
- Must use discretion and good judgment at all times and ensure adherence to the shelter code of conduct.
- Adhere to all shelter policies and protocols.
- Update system to ensure accuracy and completeness of animal health records.
- Closely and regularly communicate with the Adoption Counsellor Manager.
- Immediately report all incidents of injury, property damage, absence of or failure of a protective device and/or equipment to the supervisor.
- Work in compliance with the Occupational Health and Safety Act and its regulations.
- Ability to lift and carry a minimum of 50 lbs.
- Assist with year-end inventory for audit purposes;
- Other duties as assigned.
Qualifications
- High school diploma or GED equivalent.
- Minimum 6 months previous customer service experience in a shelter, veterinary clinic, office or retail setting would be an asset.
- Knowledge of a variety of animals, animal behaviour and their care requirements, ideally in a heard environment is an asset.
- Exceptional computer skills with regard to social media.
- Exceptional verbal/written communication and interpersonal skills, with the ability to share information and provide feedback.
- Self-starter who takes initiative and is able to work independently with minimal supervision.
- Must be a team player with proven leadership skills and customer service experience.
- Ability to multi-task, prioritize and adapt to change using strong organizational and time management skills.
- Ability to maintain confidentiality.
- Must not have allergies limiting or affecting exposure to animals.
- Valid Ontario Driver’s G level license and reliable transportation with the ability to travel occasionally.
- Must be able to work flexible hours including weekends and an open availability.
- Must be able to work with other staff, volunteers and the public in a positive, professional manner.
- Must have a genuine interest in and concern for the overall well-being of animals and demonstrate empathy and compassion for shelter animals.
- As a condition of hiring, all new employees will be required to be fully vaccinated against COVID-19 prior to commencing employment.
To apply for this position, please upload your resume and cover letter to the form below and answer all three questions. Please note, as a fast turnaround is required, submissions will be reviewed as they are received.
Humane Society London & Middlesex (HSLM) is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including men, women, members of visible minorities, persons with disabilities, and Aboriginal peoples.
HSLM is also committed to developing inclusive, barrier-free selection processes, and work environments. If contacted in relation to a job opportunity, please advise us in a timely fashion of any accommodation measure which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
We thank all applicants for their interest. Given the volume of applications received, we will respond only to those candidates who are selected for interviews. No drop-ins or phone calls, please. We thank you for your understanding